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Client Care Center Services If you are looking for a cost effective, yet culturally sensitive customer care solution for your customers, eKohs' Client Care Center solutions is just for you. Working with a strategic partner, eKohs offers an offshore Client Care Center solution that offers cost benefits while mitigating the business landscape of a foreign country through existing agreements. Our solution utilizes the latest in digital phone and software systems using toll-free T-1 dedicated long distance service lines. Such technologies include Packet 8, Shoretel, Sugar CRM and Salesforce.com as well as a live help Web chat features to support online customers who are actively seeking assistance. This solution ensures that online customers are connected easily and seamlessly to the right agent every time, even if the customer is connecting from behind a firewall or using a specialized browser. Our Client Care Center Solution offers a high degree of flexibility in meeting your specific business requirements. To learn more about how our Client Care Center Services offerings can help you, please contact us. |
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